Should businesses apologize when they fail to deliver, or turn out substandard products?
An Oxford study contradicts the conventional wisdom but the verdict isn't unanimous
Consumer sentiment hits a record low — and beer is paying the price
Convenience stores, bars say consumers are cutting back their beer budgets
GoFundMe faces growing scrutiny over fees, donor confusion and charity complaints
State regulators and class-action lawyers are now challenging some of GoFundMe’s fundraising practices
Shutterstock faces $35 million penalty for FTC finding of unfair subscription charges
The stock photo agency charged customers without their consent, the agency said
Ace Hardware hit with nationwide price-fixing lawsuit alleging consumers overpaid
Plaintiffs claim the alleged scheme drove up prices on essential home repair and household products for millions of consumers
Bowlers sue Bowlero, alleging private equity–fueled monopoly “destroyed” America’s pastime
The action accuses bowling giant Lucky Strike Entertainment of illegally consolidating the bowling industry, driving up prices and degrading lane quality.
Consumer groups urge Congress to block ‘predatory’ bank charters, cap loan rates nationwide
Advocates are also pressing lawmakers to adopt a national 36% interest-rate cap and protect states’ rights to impose stricter lending limits.