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James R. Hood

Fairfax, VA

Jim Hood is a grizzled veteran of the news business. After 14 years at the Associated Press, he founded Zapnews and ConsumerAffairs.com. In his dotage he runs The Outraged Consumer on Substack and ConsumerNews.ai.

Amazon sued over Ring facial recognition feature as privacy concerns resurface

Amazon sued over Ring facial recognition feature as privacy concerns resurface

The suit targets Ring’s AI-powered “Familiar Faces” feature, which can identify and label visitors, friends and family members for homeowners

France fines Shein over consumer-rule breaches

France fines Shein over consumer-rule breaches

It's the latest French crackdown on Shein and other platforms

Pet insurance premiums unleashed, profit margins surging as private equity expands its grip

Pet insurance premiums unleashed, profit margins surging as private equity expands its grip

Most states do nothing to control pet insurance premiums; the others don't do much

Ford bets on dealership service growth as it issues ‘Do Not Drive’ recall

Ford bets on dealership service growth as it issues ‘Do Not Drive’ recall

Ford has launched a nationwide campaign promoting dealership service departments, mobile repairs and vehicle pickup-and-delivery programs

Tariffs still costing consumers — by the category

Tariffs still costing consumers — by the category

Dishes and men's shirts up, farm equipment down

Roof replacement costs jump as hail damage rises

Roof replacement costs jump as hail damage rises

Hail is a growing problem as the climate warms, even though the number of storms may decrease

National Recall Roundup - June 1

National Recall Roundup - June 1

Jeeps, Hyundais, dressers, lounge chairs lead the list today